SHOP FAQ

Customer Service E-mail: customerservice@merchproductions.com

When emailing our Customer Service Department for general contact please do the following:

  • State your Name and Order Number (If available)

  • Leave your Message or Question

  • Please leave your Phone and Email address

Return/Exchanges Guidelines

Exchanges

We do accept exchanges

**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **

To make an exchange please do the following:

  • Email us with the subject title of the email stating “Exchange”

  • Provide us with your Name, Order Number and Phone Number

  • Reason for exchange

  • Briefly tell us the item you want to exchange and what you want in its place

  • Once email is sent expect a reply within 24-Hrs with further directions

Damaged Goods

If a product is delivered damage please do the following:

  • Send an email Titled "Damaged"

  • Email us a photo of the damaged goods

  • State where the product is damaged

  • Please include Name, Order Number and Phone Number

  • Once email is sent expect a reply within 24-Hrs with further directions

*A refund won’t be made for the damaged item unless the item can’t be replaced. *

Return Process

We will accept Returns for a refund upon 30 Days of the delivery date.

**Shipping cost and taxes will not be refunded **

  • To make a Return please do the following: Send an email Titled "Return"

  • Please include Name, Order Number and Phone Number

  • Once email is sent expect a reply within 24-Hrs with further directions

SHIPPING

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. Shipping times do not include order processing time and are determined by the carrier service.

Warehouse Location: 2340 N Glassell St., Orange, CA 92865

DOMESTIC (within the US) orders usually take 3-5 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take 3-5 business days to be processed and shipped. We currently only offer USPS as a shipping provider.

USPS:

First Class: 13oz and below: 2-5 business days transit

Priority Mail: 14oz and above: 1- 3 business day transit